Energy Consumer
Sentiment & Behaviour Surveys

The most comprehensive ongoing research ​studies of the attitudes and activity of residential and small business energy consumers in Australia. 

The Energy Consumer Sentiment Survey is published every six months. It explores how consumers think and feel about the energy market, including key issues like value for money for electricity, confidence participating in energy markets and how satisfied customers are with their energy services. The Energy Consumer Behaviour Survey is an annual, companion to the ECSS. It explores how consumers use energy, asking questions about appliance, solar, storage and electric vehicle uptake, when consumers use their appliances and how willing they are to change the way they use their energy.