Sentiment Survey

December 2022


Energy Consumers Australia’s Sentiment Survey provides insight into consumer satisfaction, experiences, trust and confidence in the electricity and gas markets. It also explores consumers’ hopes and concerns for the future and in this survey we look specifically at the community’s attitudes, preferences and expectations of the big energy transitions taking place across the country.

You can explore the national or state-based results using the below category-tabs, or you can look at the results specifically for households, or small businesses. You can also explore the household and small business result by different demographics using the tabs above each chart.

You may also be interested in our Behaviour Survey which looks at how residential and small business consumers use power and associated energy technology, their attitudes to new technology, and how they see the future of energy – the most recent of which is from October 2022.

This research, as well as charts showing time series and access to previous results can be found in the ‘Downloads’ link.

Key insights

59% (down 8%) Of households are satisfied with the value for money of their electricity services
1 in 3 Households seeking help from their retailer for bill stress say they did not receive help that was useful
49% Of households say having affordable energy for all Australians is the most important issue to consider for the energy system