Sentiment Survey

December 2023

Small Business Results

Explore the results by clicking on the tab for each category.

For most questions you can compare results with business type. You can also select the “trend” button to see how the results for this question have changed over time.

In the Featured Content Section we ask topical questions of interest. For this survey, we asked questions to understand consumers’ views on the challenges ahead for the energy system, how they think the transition will impact them and how clearly they believe the impacts of the transition are being communicated.

Electricity Sentiment

Satisfaction with service

Value for money

Satisfaction with electricity retailer

Outages

Costs to business

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