Key insights

Both household and small business consumers have a high uptake of energy technologies to manage their energy use. People’s attitudes to energy is as diverse as the community itself with just as many consumers expressing a desire to adopt and engage with energy technology as those who do not. One thing that is consistent is that people’s activities and priorities with energy are changing. This change includes structural and long-term shifts such as the greater reliance on smart, digital and energy efficient technology, as well as the shifts associated with our response to the pandemic.