Sentiment Survey

June 2021


The most comprehensive ongoing research study of the attitudes and activity of residential and small business energy consumers in Australia.

This is the first report to be published in this interactive digital portal and we hope you find it useful. You can explore the national and state summary results below, or click on ‘Interactive dataset’ to undertake your own data analysis from the source data. The full data set is also available via the ‘Downloads’ link.

Due to the updates and new content included in the latest Sentiment Survey, comparisons to previous results have not been made in the summary charts. This information will be included in the future.

Charts showing time series and access to previous results can be found in the ‘Downloads’ link.

Key insights

Consumer sentiment improved, considerably on many measures, since last year with the highest recorded ratings of value for money of electricity and gas and strong improvements in confidence about future energy market outcomes. The proportion of household consumers expressing confidence the market is working in their long-term interests has more than doubled since December 2017. However, many consumers are concerned about the energy transition currently taking place, as seen in questions about affordability (62% of households, 71% of small businesses were concerned), reliability and other issues.

National Results

View results by state

Northern Territory* Western Australia ACT New South Wales South Australia Victoria Queensland Tasmania

*Data not available due to small sample size.